Return & Refund
Return Policy：
We pride ourselves on the quality of our products and are committed to ensuring customer satisfaction. As such, we offer a 30-day money-back guarantee.
If for any reason you are not completely satisfied with the items you have purchased, we gladly accept returns within 30 calendar days from the date of receipt of your order.
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In order for a return to be eligible, the items must be returned in unused condition, along with the original packaging. Please note that we will not accept any returned items that have been worn, damaged, washed, or altered in any way.
How to Return:
We have made our return policy as easy as possible for you. Please adhere to the following guidelines:
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Eligibility for Return: You are permitted to initiate a return within 30 calendar days from the date of receipt of your order.. Please ensure that the item is in its original packaging.
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Return Shipping Costs: Please be informed that we do not bear the cost of return shipping. This cost is the responsibility of the customer.
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Combined Return: Items from multiple orders can be combined and returned in the same package, facilitating a more efficient return process.
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Damaged Goods: We kindly request that you refrain from returning any damaged goods, unless explicitly instructed to do so by a member of our support team. Non-compliance may result in a delay in resolving your issue.
To register your return, please follow the steps outlined below:
Step 1: Send an email to support@bcbabycare.com , stating your intention to return the item(s) and providing a valid reason for the return.
Step 2: Await a return confirmation email from us, which will include the designated return address.
Step 3: Proceed to send the item(s) back to our warehouse.
Once we have received your returned item, we will process your refund. Please note that refunds will be issued to the original payment method used at the time of purchase. You can expect to receive your refund within 3-7 working days after we have successfully received your item.
Please be aware that any promotions or discounts applied during your original purchase will not be reimbursed as part of your refund.
Procedure for Returning Faulty or Damaged Items
If you've received a faulty or damaged item, we sincerely apologize for any inconvenience caused. We are committed to facilitating a hassle-free return process for you, regardless of your geographical location. In order to assist you in the most effective manner, we kindly request that you reach out to our support team at support@bcbabycare.com with the following information:
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Order Number and Date of Purchase
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Photographs of the Incorrect or Damaged Item(s)
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Shipping Label
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Details of the Correct Item (Name, ID, and Quantity)
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Your Contact Information (Name and Delivery Address)
By providing these details, we can expedite the return process and ensure that any issues are resolved promptly.
Exchange Policy
Please note that due to the unique nature of mother and baby products, we do not offer an exchange service. In circumstances that necessitate an exchange, please proceed with our return procedures and place a new order.
If you have any other after-sale queries, please do not hesitate to contact us at this email address: support@bcbabycare.com or click the chat button to speak with us.